Customer Service Award – Smart Gift Ideas

Congratulations to Smart Gift Ideas – winner of the 2016 Customer Service Award!

About Smart Gift Ideas:

Smart Gift Ideas is the largest supplier of quality themed giftware in Australia for Mother’s Day, Father’s Day and Christmas, used by schools, preschools, sporting groups, clubs and aged care facilities. Their gifts are purchased and resold within the community at fundraising stalls for a profit.

Their goal is to ensure every customer has an innovative, unique and useful selection of gifts that families and children truly want. Prices are $0.40 to $5.00 with a high perceived value allowing maximum fundraising margins which the customer determines. They design and manufacture a completely new range of over 110 products with each promotion, wrapped or packaged and ready to gift.

They are Australian owned and committed to the community. Their 12 years’ experience is relied upon and they work tirelessly with P&C Committees. They assist with donations and sponsor fundraising events and charities. Social consciousness means they employ disadvantaged staff and foster a healthy work environment. They use recyclable materials in packing and aim to leave a low carbon footprint.

With three Customer Service team members, every call is answered promptly by a friendly efficient team member who assists immediately. Their team is experienced with a wealth of knowledge through regular training sessions ensuring a reliable streamlined professional approach.

Ordering is available online and fully automated for ease or customers can fax, mail or phone. They offer a 21 day credit facility.

Customers are always kept informed regarding the status of their order’s, with email confirmation and despatch with delivery tracking.

Fundraising Committees are usually volunteers, so they strive to make their job easy with reliable efficient service and advice. With over 12 years’ experience they know what people want and how to guide them.

Key Contacts: