2017 Customer Service Award – Expressions

Congratulations to Expressions – winner of the 2017 Customer Service Award!

About Expressions:

Expressions specialise in custom designed printed tea towels, aprons and bags – our most popular are compilations of children’s self-portraits or handprints – which provide a personal, profitable, sugar-free option for schools, childcare centres and community groups. Our practical products make a lasting memento and the designs encompass a real sense of community so they sell well.

Expressions provides a win for everyone involved at every stage of the process. Funds raised, proud children, delighted clients and happy staff. The aim is that everybody enjoys the project and is left with a treasured keepsake.

About Expression’s Customer Service:

We strive to deliver excellent customer service, to create and retain loyal customers. Our promise is, it’s: Easy to run, everything is supplied and everybody loves them!.We know our clients: Understand busy schedules and volunteer commitments,

We know our clients: Understand busy schedules and volunteer commitments, so provide all materials needed.

We communicate: Customer-Relationship-Management-Database developed to capture and
manage all client information, enabling streamlined systems with in-built planning functionality so we provide support at appropriate times.

We support: Prompt response policy. Live online chat software, allowing real time communication.

We love processes: Operations Manual ensures a standardised process so every customer achieves the best results and excellent service.

We developed software: Specialised and custom written software let’s us process high volume accurately and efficiently.

We monitor quality: Strict control from design to shipping, with vigilant tracking through the sales, artwork and delivery process.

We adore feedback: Have thousands of glowing testimonials and love sharing success stories.

We say thanks: Thank-you gifts for Coordinators ensure they feel valued.

A testament to our service is a near perfect Net Promoter score. Half our annual workload is repeat or referral and hundreds of Coordinators have worked with us for many years, from playgroup to day-care, onto primary school, and even their local pony club or dance group.

Key Contacts: